Privacy policy

Ng'ara by Roote Technologies · Last updated 12 November 2026

Ng'ara turns your photos into high-quality pictures. This policy explains what we collect, why, and the choices you have.

What we collect

• Account details: your name (or shop name) and email address, used to sign you in. If you choose "Continue with Google", Google shares your name, email address and Google account ID with us; we do not get your Google password.
• Notification token: if you allow notifications, a device token from Firebase Cloud Messaging (Google), used only to tell you when a payment is confirmed, a pass starts or coins are added. You can turn notifications off in your phone settings.
• Phone number for payments: the mobile-money number you enter when you buy coins or a pass, used only to send the payment request.
• Photos you choose to upload and the pictures Ng'ara makes from them, so you can see, download and share them from your gallery.
• Payment records: amount, package and status of mobile-money payments. Card or PIN details never pass through us; payments are handled by our payment provider (Snippe).
• Basic technical logs (time, errors) to keep the service running and prevent abuse.

How photos are processed

To improve a photo, it is sent securely to an AI image service (OpenAI or Google Gemini) that returns the improved picture. These providers process the photo only to return the result. We do not sell your photos or use them for advertising.

Sharing

We share data only with the services needed to run Ng'ara (AI image processing, mobile-money payments, Google sign-in and notifications, hosting) or when required by law. We do not sell personal data.

Storage and security

Data is stored on our servers and sent over encrypted connections. You can delete any picture from your gallery at any time.

Deleting your account

You can ask us to delete your account and all your photos at any time. See how to delete your account.

Children

Ng'ara is not directed at children under 13. Photos of children may be uploaded only by a parent or guardian.

Contact

Roote Technologies, Tanzania · privacy@roote.co.tz